FAQs

Everything you need to know about Alfie...

Q: Do you use natural products?

Yes, all our products are made with natural ingredients.

Q: Where do you source your materials from?

The majority of our ingredients are sourced from within the United States. We source and use the highest quality ingredients, many of which have been clinically validated. We also use high molecular weight material Hyaluronic Acid, an essential hydrating ingredient, which we are able to get in better because of the technology we use. The higher the molecular weight, the better the hydration and plumpness of the skin.

Q: What is the shelf life of your products?

Since our products are made from natural ingredients and we do not use any unnatural preservatives at all. Our products have a shelf life of typically 18 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.

Q: When is the best time to apply a facial serum?

Facial serums are typically applied after your cleansing or toning process and before your moisturizer. We advise to massage the serum into your skin, let dry for a minute, then massage your preferred moisturizer over the top. Or you can combine both the facial serums to gain all the benefits. 

Q: Can I wear makeup over a serum?

Yes absolutely! Let your skin absorb the serum for 1 minute before applying the makeup so your skin can absorb the benefits of the serum. If your skin feels dry and you want more moisture, you will probably need to apply makeup after your moisturizer instead of the serum. Most people need only 2 pumps but adjust according to your skin’s individual needs.

Q: How soon can I expect my order?

All items ordered and paid for will ship within 1-3 business days (excluding weekends and holidays) unless otherwise noted in the description of the product on our website.

For U.S. orders we primarily ship through UPS. After shipping, please allow another 5 business days for your order to arrive for standard shipping. APO, FPO, and PO box addresses will be shipped with USPS.

For International Orders please allow up to 2 weeks for your order to arrive after ordering. Usually, it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also please note that we do not pay for anything to be released from customs to you. Also, please be aware of your local laws as some ingredients in some of our products may not be legal in your country.

Q: Are your products made in the U.S.? 

Yes, all of our products are made in the US.

Q: What order do I apply the skincare products in?

We recommend that you cleanse, tone, serum, moisturize then apply a natural SPF. Repeat the process at night time, but without the SPF.

Q: Where can I purchase Alfie?

At the moment we sell Alfie online at www.theycallheralfie.com

Q: How long will I start to see results?

For all Alfie products, we generally say that you should see results anywhere from two weeks onwards thanks to the dermal delivery technology we use. In addition, many people feel the effects on their skin after each use. This is especially true of the CBD Pulse Point Serum.

Q: Are your products gluten-free?

We do our best to source materials that are able to provide a certificate of being gluten-free. However, for customers with gluten sensitivities, we cannot guarantee that the raw materials and ingredients we use are 100% gluten-free.

Q: Are your products safe for pregnancy?

All of our products are made with natural ingredients and are non-toxic and non-GMO. However, every person and every pregnancy is different. If you are pregnant or nursing, we recommend discussing any kind of product you wish to use with your physician.

Q: Do you ship internationally?

Whilst we are excited to ship internationally It is the customer's responsibility to be aware of the receiving countries laws as some ingredients in some of our products may not be legal in your country. They Call Her Alfie will not be held responsible for any loss or liability as a result of individual countries laws outside of the United States.

Feel free to email us at hi@theycallheralfie.com